Lyra Quanterix

St. John's, NL Canada
Mon-Fri 9AM-6PM EST

Privacy Policy

Last Updated: March 15, 2025
1 Information We Collect

At Lyra Quanterix, we collect information to provide better investment education and personalized financial guidance. We're transparent about what we gather and why it matters for your learning experience.

Personal Information
Name, email address, phone number, mailing address, professional background, investment experience level
Financial Data
Investment goals, risk tolerance, portfolio preferences, financial education progress, course completion status
Technical Information
IP address, browser type, device information, website usage patterns, login timestamps
Communication Records
Support tickets, consultation notes, feedback submissions, newsletter preferences
2 How We Use Your Information

Your information helps us deliver relevant investment education and maintain our commitment to personalized learning. We use data to tailor content recommendations based on your experience level and interests.

We analyze learning patterns to improve course materials and identify areas where students need additional support. This includes tracking progress through educational modules and adjusting difficulty levels accordingly.

Communication preferences help us send relevant market insights, educational updates, and course announcements. You control frequency and content types through your account settings.

3 Information Sharing and Disclosure

We don't sell personal information to third parties. However, we may share data in specific circumstances that directly benefit your educational experience or comply with legal requirements.

Educational partners receive anonymized learning analytics to improve course content and delivery methods. Guest instructors may access student progress data to customize their teaching approach during live sessions.

Canadian regulatory bodies may request information during compliance audits or investigations. We provide only the minimum data required and notify users when legally permitted.

4 Your Privacy Rights Under Canadian Law

Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) gives you significant control over your personal data. We've designed our systems to make exercising these rights straightforward.

  • Access your complete data profile and see exactly what information we store
  • Request corrections to inaccurate or outdated personal information
  • Delete your account and associated data with specific retention exceptions
  • Withdraw consent for marketing communications while maintaining educational access
  • Receive data portability in standard formats for transfer to other services
  • File complaints with the Privacy Commissioner of Canada if concerns aren't resolved
5 Data Security and Protection

Protecting your financial and personal data requires multiple layers of security. We've invested in enterprise-grade systems that meet Canadian banking standards for data protection.

Encryption Standards

All data transmission uses TLS 1.3 encryption, with AES-256 encryption for stored information and regular security certificate updates.

Access Controls

Multi-factor authentication required for all staff accounts, with role-based permissions and regular access reviews.

Monitoring Systems

24/7 intrusion detection, automated threat response, and quarterly penetration testing by certified security firms.

6 Data Retention and Deletion

We keep your information only as long as necessary for educational purposes and legal compliance. Different data types have specific retention periods based on their function and regulatory requirements.

1

Active Account Data

Personal information and learning progress retained while your account remains active and for 12 months after last login activity.

2

Financial Records

Payment history and transaction records kept for 7 years to comply with Canadian Revenue Agency requirements.

3

Communication Logs

Support tickets and consultation records maintained for 3 years to improve service quality and resolve future inquiries.

4

Marketing Data

Newsletter subscriptions and preference settings deleted immediately upon unsubscribe request or account closure.

7 Cookies and Tracking Technologies

We use cookies to enhance your learning experience and remember your preferences across sessions. Most cookies improve functionality rather than track behavior for advertising purposes.

Essential cookies enable course progress tracking, login sessions, and preference storage. Analytics cookies help us understand which educational content resonates most with students and identify technical issues.

You can manage cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some website functionality but won't prevent access to core educational content.

8 International Data Transfers

While we primarily store data within Canada, some educational tools and communication services may involve international transfers. We ensure adequate protection measures are in place for any cross-border data movement.

Cloud storage providers maintain Canadian data residency when possible, with backup systems that may temporarily store encrypted data in other jurisdictions with equivalent privacy protections.

Guest instructors from other countries may access necessary student information during live educational sessions. These transfers are limited to specific course delivery purposes and covered by data processing agreements.

9 Changes to This Privacy Policy

We update this policy periodically to reflect changes in our services, legal requirements, or data handling practices. Significant changes receive direct notification to all active users.

Minor updates appear on this page with revised dates. We recommend reviewing this policy quarterly to stay informed about how we protect and use your information.

Major policy changes include a 30-day notice period before implementation, giving you time to review modifications and adjust your account settings if needed.

Privacy Questions or Concerns?

Our privacy team is here to help with any questions about your data or this policy. We respond to privacy inquiries within 48 hours during business days.

Email Address
Phone Number
+1 (519) 717-2144
Mailing Address
397 Stavanger Dr, St. John's, NL A1A 0A7, Canada